Privacy Policy


This policy applies to The Good Charcoal Company LP, a Delaware limited partnership, also referred to in this policy as “we”, “us”, “our” or the “Company”. 

We respect the privacy of your personal information and provide the following explanation of how we treat personal information that we collect and receive when you use our website ( 

We recognize that as a visitor and user of our website, you entrust us with personal information, and we recognize our obligation to keep this information secure. Maintaining your privacy is important to us and we hold ourselves to the highest standards in its safekeeping and use. This privacy policy applies where we collect information as to the users of our website to enable us to measure the use of our website and improve its content. 

This privacy policy sets out

  1. how we collect personal information;
  2. what personal information we collect;
  3. how and on what legal basis we process and use your personal information; 
  4. with whom we may share your personal data;
  5. how we control and protect personal information; 
  6. how long we store your personal information;
  7. your rights to access, correction and deletion of personal information collected by us;
  8. our use of cookies;
  9. our use of third party links; 
  10. children under 13; 
  11. your consent; 
  12. California Residents - California Consumer Privacy Act; and
  13. how we notify you of changes to this privacy policy. 

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. How is your personal data collected?

We may collect data from and about you through different methods including through direct interactions with us in person or when you give us your personal information by corresponding with us by mail, email, phone, or through our website, when you enter promotions or sweepstakes, or otherwise when you: 

  • log into and use our website;
  • request further information about us or the products we sell;
  • subscribe to our products or publications; 
  • request marketing to be sent to you; or
  • give us some feedback. 

2. What information do we collect?

We may collect information including your:

Identity Information: Name.

Contact Information: Postal address, billing address, email address, phone and fax numbers, and other relevant contact information. 

Some specific examples of the types of information we collect from you and use, include, but are not limited to the following:

· When you register on our website, we collect and store your email address and other information you may provide. We also may be able to gather information about you through social media and networking websites, including but not limited to, Facebook, Twitter, and Instagram. Once you register with us, you are not anonymous to the Company.

3. How do we use or process your information and on what legal basis?

Any of the information we collect from you may be used in one of the following ways:

Improvement of our website: We may use your information to monitor and measure the use of our website and to improve our website. 

Marketing based on your Consent: With your express consent, we will send you additional information about the Company and the products we provide.

Legitimate Interests: We may use your personal information if it is necessary for our legitimate interests and if your interests and fundamental rights do not override those legitimate interests.

In general, we also use information for the following purposes: 

  • To customize the content, you see on our website and to improve our website.

Generally, we rely on your consent as the legal basis for collecting your personal data when you voluntarily provide your personal data to us.

You have the right to withdraw consent and stop us from contacting you for marketing purposes at any time by contacting us. To opt out, please email our Data Protection Officer, Sam Wagner 

4. Who may we share your personal data with?

We may provide your personal information to:

  • our affiliates such as our parent companies, our subsidiaries and any subsidiaries of our parent companies; 
  • non-affiliated service providers, only as permitted by law.  For example, we may share such information in connection with the administration and operations of our Company, including disclosure to attorneys, accountants, auditors, administrators, or companies that may provide us with professional advice or assist us with mailing statements or processing your transactions; and
  • third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. 

We limit disclosure of your personal data to the parties listed above who have a business need to know and require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Within the Company and its affiliates, access to the nonpublic personal information of our customers is restricted to employees who need to access that information to provide services to our customers. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

5. How do we protect your data?

We are committed to ensuring that your information is secure. To guard your nonpublic personal information, physical, electronic, and procedural safeguards are in place that comply with federal standards. Your right to privacy extends to all forms of contact with us, including telephone, written correspondence, and electronic media. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

6. How long will we store your personal data?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data, please see below for further information.

7. Your rights concerning access, correction, deletion and processing of personal information 

As the subject of data processing you have the right to:

  • request access to the information we hold about you;
  • request and receive a copy of your personal data stored by us in a structured, commonly used and machine readable format;
  • request complete deletion of all information we hold about you;
  • request correction of your personal information;
  • object to processing of your personal information;
  • request restriction of processing your personal information;
  • request transfer of your personal information; and
  • withdraw consent (e.g. to marketing communications).

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We will try to respond to your request within one month of the receipt of the request. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

To make a request please email or write to our Data Protection Officer, Sam Wagner at the following address: 


Address: 222 East 80th Street, Apt. 10FG, New York, NY 10075

8. Do we use cookies?

As part of our website, we use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We use web beacons to access our cookies inside and outside our website. We may also use web beacons to determine whether you have visited a link on our website. In some instances, we allow other companies that show advertisements on some of our webpages to use their own cookies, which are subject to their own privacy policies. We encourage you to read their privacy policies before responding to their offers.

9. Third party links

Our website does not include any links to third party websites. 

10. Children Under 13

We have no way of distinguishing the age of individuals who access our website, and so we carry out the same privacy policy for individuals of all ages. If a child has provided the Company with personal information without parental or guardian consent, the parent or guardian should contact the Company to remove the information and opt out of promotional opportunities.

11. Your Consent

By using our website, you consent to the collection and use of this information in the manner we describe.

12. California Consumer Privacy Act

Under California law, specifically, the California Consumer Privacy Act (“CCPA”), California residents have various rights as to how businesses collect, use and process their personal information. More specifically, you have the right to (i) receive a report as to the data we store about you, (ii) receive a report as to the categories of data we have collected and disclosed about you, (iii) request we delete the data we have collected about you, and (iv) request that we do not sell your data. If you are a California resident and would like to exercise your rights under the CCPA please contact our Data Protection Officer, Sam Wagner: 


13. Changes to our Privacy Policy 

This Privacy Policy was last updated on February 15, 2023. We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this website. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose.

Contact us

Please contact our Data Protection Officer, Sam Wagner, if you have any questions about this Privacy Policy or personal information we hold about you: 


Address: 222 East 80th Street, Apt. 10FG, New York, NY 10075

Last Updated: This Privacy Policy was last updated on February 15, 2023.

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